Cali Hair Studios

our SALON POLICY


Assistance With Making an Appointment

Our receptionists will coordinate a salon and spa experience specifically tailored for your needs.

Customer Requests

You may request a specific gender Massage Therapist while booking an appointment. We cannot guarantee that we will have your request available at all times. All Spa employees are trained to respect the privacy of our guests and to create a comfortable, relaxing environment for all.

Shaving

Shaving is not recommended before a Body Treatment or Men's Facial. If you choose to shave, please shave at least four hours prior to your service.

Health Problems and Comfort Level

Please notify our receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, diabetes, any physical ailments, or disabilities. This will prepare our staff in advance to provide the best possible spa treatment or therapy for you. When receiving your treatment, the Technician will address your needs based on your personal assessment. They will speak to you about the temperature, pressure, music, product, and sequence of service they are providing. You may also communicate to us how you are feeling during your service, and if there is anything specific you would like us to address, please inform the Technician.

What to Wear During a Treatment

Cali Hair Studio does not uphold any dress code. It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We request that all guests take a shower prior to arrival. We will provide robes and slippers for your convenience.

Guest Timeliness

We ask that you arrive 10 minutes prior to your scheduled appointment time. Arriving late will possibly interfere with your treatment, making it not as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed. Treatment times are not extended based on late arrivals. No adjustment in price will be made for treatments that must be cut short because of late arrival.

Spa Payment Inquiries

A credit card is required at the time of booking for all massage services, facial services, spa packages and when booking services for groups larger than three.

We accept Visa, MasterCard Discover, cash and gift cards. Gift cards can be purchased at the Salon and Spa reception desk.

Gratuities

Gratuities: Customary gratuities for Salon and Spa services are 15-20%.
A gratuity of 20% will be automatically added to the pre-discount price of services for groups larger than four.

Cancellation Policy

Please notify the Spa 12 hours prior to your appointment time if you need to cancel or reschedule. If we do not receive a call within the time allotted, the deposit for services is subject to forfeiture.

Services and prices are subject to change.

For additional information or to book your appointment, please call us at (757) 486-1342.